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I have a ticket for one of the cancelled events

I don’t apply for a refund:
 I support the music and La Fenice Opera House because culture means civil conscience. If you don’t apply for a refund, no special procedure will be necessary on your part: once the terms defined by the decree (DL n.34 of 19/5/2020) have passed, the amount of your purchase or rate of Season Ticket will remain automatically to La Fenice Opera House. We would like to thank you for your support synonymous with important civil conscience.

  • I have a ticket for La Traviata from 27th August until 26th September: Due to the legislative decree DPCM 17-03-2020 n.18 converted into law 27/2020 subsequently modified by DL n.34 of 19/05/2020 you can ask for a voucher for the same amount of the ticket not later than 23rd August 2020.
  • I have a ticket for Il Trovatore on 25th and 27th September: Due to the legislative decree DPCM 17-03-2020 n.18 converted into law 27/2020 subsequently modified by DL n.34 of 19/05/2020 you can ask for a voucher for the same amount of the ticket not later than 23rd August 2020.
  • I have a ticket for Il Trovatore on 4th October 2020: the show will be performed in semi-scenic form on the same date and time.
  • I have a ticket for La Traviata on 4th October 2020 – Il Trovatore from 10th and 13th October – Il barbiere di Siviglia on 3rd – 8th – 14th – 16th – 27th October and La cambiale di matrimonio: Online tickets will be refunded automatically with the amount credited back to the credit card used for the purchase; tickets purchased at the points of sale will be refunded by bank transfer from 1st October by the date of the purchase show; for info +39 041 272 2699.
  • I have a ticket for Aida: Due to the legislative decree DPCM 17-03-2020 n.18 converted into law 27/2020 subsequently modified by DL n.34 of 19/05/2020 you can ask for a voucher for the same amount of the ticket not later than 6th August 2020.
  • I have a ticket purchased online
    If you have a ticket purchased online please access https://www.vivaticket.it/eng/voucher where it will be possible to request the voucher within the deadlines listed above;
  • I have a ticket purchased at La Fenice box office, at VeneziaUnica Points or through the Call Center
                            If you have a ticket purchased at VeneziaUnica Points or through the Call Center for a cancelled show scheduled from 8th March until 4th July the last date for the request was 29/6/2020. If you have a ticket purchased at VeneziaUnica Points or through the Call Center for Aida (scheduled from 23rd August until 13th September) please contact Vela Spa, Ticketing Office, sending by email to ticketing@velaspa.com a scan of your ticket not later than 05/08/2020. If you have a ticket purchased at VeneziaUnica Points or through the Call Center for La Traviata (scheduled from 27th August until 26th September) or for Il Trovatore (scheduled on 25th ad 27th September) please contact Vela Spa, Ticketing Office, sending by email to ticketing@velaspa.com a scan of your ticket not later than 22/08/2020.

The voucher will be issued within 30 days and will be valid for 18 months.

    • I have a ticket for an event scheduled from 20th May until 4th July: Due to the legislative decree DPCM 17-03-2020 n.18 converted into law 27/2020 subsequently modified by DL n.34 of 19/05/2020 you can ask for a voucher for the same amount of the ticket not later than 29th June 2020.
    • I have a ticket for an event scheduled from 8th March until 19th May: Due to the legislative decree DPCM 17-03-2020 n.18 converted into law 27/2020 subsequently modified by DL n.34 of 19/05/2020 you can ask for a voucher for the same amount of the ticket not later than 29th June 2020
    • I have a ticket for an event scheduled from 24th February until 7th March:
 If you have a ticket for an event cancelled from 24th February until 7th March, please contact Vela Spa, Ticketing Office to ask for a refund ticketing@velaspa.com (from Monday to Friday 9am until 3.30pm) not later than 18th June 2020.

Ticket office
info
+39 041 272 2699
every day from 9am to 6pm

The Fondazione Teatro La Fenice would like to thank the public for all their support

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