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I have a ticket for one of the cancelled events

I don’t apply for a refund:
 I support the music and La Fenice Opera House because culture means civil conscience. If you don’t apply for a refund, no special procedure will be necessary on your part: once the terms defined by the decree (DL n.34 of 19/5/2020) have passed, the amount of your purchase or rate of Season Ticket will remain automatically to La Fenice Opera House. We would like to thank you for your support synonymous with important civil conscience.

  • I have a ticket for an event scheduled from 24th February until 7th March:
 If you have a ticket for an event cancelled from 24th February until 7th March, please contact Vela Spa, Ticketing Office to ask for a refund ticketing@velaspa.com +39 041/2722699 (from Monday to Friday 9am until 3.30pm) not later than 18th June 2020.
  • I have a ticket for an event scheduled from 8th March until 19th May: Due to the legislative decree DPCM 17-03-2020 n.18 converted into law 27/2020 subsequently modified by DL n.34 of 19/05/2020 you can ask for a voucher for the same amount of the ticket not later than 29th June 2020
  • I have a ticket for an event scheduled from 20th May until 4th July: Due to the legislative decree DPCM 17-03-2020 n.18 converted into law 27/2020 subsequently modified by DL n.34 of 19/05/2020 you can ask for a voucher for the same amount of the ticket not later than 29th June 2020.

 

  • I have a ticket purchased online
    If you have a ticket purchased online please access https://www.vivaticket.it/eng/voucher where it will be possible to request the voucher within the deadlines listed above;
  • I have a ticket purchased at La Fenice box office, at VeneziaUnica Points or through the Call Center
    If you have a ticket purchased at VeneziaUnica Points or through the Call Center please contact Vela Spa, Ticketing Office, sending by email to ticketing@velaspa.com a scan of your ticket not later than 28th June 2020.

Vela Spa, Ufficio Ticketing Tel. +39 041 272 2699 (from Monday to Friday 9am until 3.30pm)– e-mail ticketing@velaspa.com

  •  I have a ticket for an event scheduled after 4th July:
    For programming after 4th July, please consult our website: we will communicate all updates, (click here to see the revised schedule), as soon as they are available.

The Fondazione Teatro La Fenice would like to thank the public for all their support.

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