Tickets and access information

Tickets information, dresscode, accessibility and more.

Here you will find useful advices to let you do a unforgettable experience.

Where and when buy tickets

You can buy tickets at Fenice Opera House ticket office.

Tickets are also on sale at Venezia Unica box offices of the city.

LA FENICE OPERA HOUSE TICKET OFFICE

Campo San Fantin, San Marco 1965:

Open every day from 10 am to 5 pm

 

The Fenice Administration kindly recommends its customers to arrive at the Opera House at least half an hour before the beginning of the performance, especially if they are planning to collect their tickets the same day of the performance at the Opera House ticket office.

VENEZIA UNICA BOX OFFICE (OTHER TICKET OFFICE)

Tronchetto
Venezia Unica, from 8:30am to 6:00pm

 

Piazzale Roma
Venezia Unica (in front of Calatrava bridge), from 8:30am to 6:30pm

 

Piazzale Roma
IAT office City Parking, from 8:30am to 6:30pm

 

Stazione Scalzi
Ticket office boat No 2, from 8:30am to 6:30pm

 

Stazione Santa Lucia
Venezia Unica in front of platform 2, from 8:30am to 6:30pm

 

Rialto
Ticket office boat No 2, from 8:30am to 6:30pm

 

Piazza San Marco
IAT office at 71/f (Correr Museum), from 9am to 6:30pm

 

Lido
Santa Maria Elisabetta, Ticket office, from 8:30am to 6:30pm

 

Accademia
Ticket office, from 8:30am to 6:30pm

Agenzia Venezia Unica
Venezia Unica, Via Lazzari 32 (Piazzale Cialdini), from 8:30am to 6:30pm

 

Aeroporto Marco Polo
IAT office (arrivals), from 8:30am to 6:30pm

Agenzia Venezia Unica
Venezia Unica, via Mazzini 108, from 8:30am to 6:30pm (closed on Sunday)

Agenzia Venezia Unica
Venezia Unica via Europa  2/c, from 8:30am to 6:30pm

Vigo, Ticket office boat,
from 8:30am to 5:30pm

CALL CENTER

+39 041 2424

Every day from 9am until 6pm

Prepare your visit

How To Get
Dresscode
Prepare your visit
Accessibility and reserved seats

More info

Subscriptions and tickets are on sale at Venezia Unica box offices ticket licensed resellers located in:

VENICE

La Fenice Opera House
Campo San Fantin, 1965
Open every day from 10 a.m. to 5 p.m.

The Fenice Administration kindly recommends its customers to arrive at the Theatre at least half an hour before the beginning of the performance, especially if they are planning to collect their tickets that same day at the Opera House Box office.

 

VENEZIA
Tronchetto Venezia Unica, from 8:30am to 18:00pm
Piazzale Roma Venezia Unica (in front of Calatrava bridge), from 8:30am to 6:30pm
Piazzale Roma IAT office City Parking, from 8:30am to 6:30pm
Stazione Scalzi Ticket office boat No 2, from 8:30am to 6:30pm
Stazione Santa Lucia Venezia Unica in front of platform 2, from 8:30am to 6:30pm
Rialto Ticket office boat No 2, from 8:30am to 6:30pm
Piazza San Marco 71/f (Correr Museum), IAT office, from 9am to 6:30pm
Lido Santa Maria Elisabetta, Ticket office, from 8:30am to 6:30pm
Accademia Ticket office, from 8:30am to 6:30pm

 

MESTRE
Lazzari Street 32 (Cialdini Square) Venezia Unica, from 8:30am to 6:30pm
Marco Polo Airport IAT office (arrivals), from 8:30am to 6:30pm


DOLO

Venezia Unica Mazzini Street 108, from 8:30am to 6:30pm (closed on Sunday)

 

SOTTOMARINA
Venezia Unica Europa Street 2/c, from 8:30am to 6:30pm

 

CHIOGGIA
Vigo, Ticket office boat, from 8:30am to 5:30pm

 

Call center + 39 041 24 24 every day from 9am until 6pm

Concerts or Opera tickets are non-refundable

WARNING


The Fenice Administration strongly advises its customers to avoid buying tickets through unauthorized agencies (especially on-line) since some cases of tickets sold at increased prices have been discovered.

The Fenice Administration declines any responsibility for any occurrence or inconvenience, which may result from the characteristics, quality and prices of the tickets that are not rightfully purchased via the authorized distribution channels specified in the following list or on our official website.

In case of variations, La Fenice will take care and do everything possible to duly inform its customers. On their part our customers are kindly requested to keep themselves informed about any possible changes. Substitutions of interpreters and program as well as variations of the play, do not entitle to a refund of the ticket.

Concerts or Opera tickets are non-refundable

 

By phone

Venezia Unica call center at (+39) 041 2424 every day from 9am to 6pm.
Payment is only possible by credit card (with a 10% surcharge from 5€ to maximum 20)

 

By fax
The purchase of tickets for scheduled performances can be made by sending a request by fax to (+39) 041 27 22 673. Requests received before tickets are officially put on sale will not be considered. Requests will be accepted in the order they arrive.

Request must contain:

– Date, time and name of performance;

– Section and number of seats requested;

– Customer’s name, address, telephone number and (not mandatory) e-mail address;

– Authorization to charge the purchase to the credit card provided, indicating the type of card, number and expiry date;

 

ONLINE
Through the “Fenice Opera House” official website;

By connecting to the official website www.teatrolafenice.it and following the link “BUY”, tickets can be purchased for different representations with a surcharge of 10% for the service.

 

Tickets purchase only for groups (minimum 10 people)
By Email ticketing@velaspa.com
Please remember to purchase the tickets from authorized sellers only:- on La Fenice Opera House website;

– by fax to VELA fax no. (+39) 041 27 22 673;

– by phone Venezia Unica (+39) 041 24 24

 

PAYMENT METHOD
The following payment methods are accepted:

– cash,
debit card,
credit card Visa, MasterCard, American Express;
Wire transfer (Swift) made to Ve.La S.p.A., Intesa San Paolo, IBAN: IT18D0306902117074000659874, BIC: BCITITMM.

In case of payment made by wire transfer, this latter must take place within five (5) days after the customer receives confirmation of the availability of the requested seats. (There is no surcharge for this service)

The proof of payment, documentation or receipt shall be sent by email to (ticketing@velaspa.com) or by fax to n. 041/2722673.

By exhibiting subscription ticket of the La Fenice Theatre at the ticket office of the Garage San Marco at Piazzale Roma, our customers can benefit from a promotional rate of € 12 from 14.00 to 04.00 hours. All day € 22.

For the parking service reservation is required, subject to availability of seats, either calling at least 24 hours in advance before the beginning of the show at (+39) 041 5232213 or write to edp@garagesanmarco.it

It is necessary to show the subscription ticket before payment at check-out at the Garage.

Changes and modifications
The Fenice Administration reserves the right to make any change regarding the seats purchased by any customer whether subscriber or standard. Moreover, the Administration reserves the right to bring about any change to the programme, date or schedule that should be deemed necessary for artistic and technical reasons or extenuating circumstances. To this effect the relevant communication will, in any case, be provided by on-line news or press release.
Concerts or Opera tickets are non-refundable

 

Ticket validity
The tickets are valid exclusively to attend the performance specified therein. Whenever the tickets are not used, they are neither refundable nor substitutable.

All prices published in the present programme include their relative taxes and charges. In case of purchase by phone or online an additional charge of 10% will be applied from 5€ to maximum 20€.

The ticket office cannot issue any copy of the tickets. In case of their loss, another ticket shall be purchased anew.

In the event of cancellation of a performance, the corresponding tickets shall be presented intact in all their parts within 10 days from the day of the cancelled event to one the Ticket Offices of the Fenice Opera House, Piazzale Roma, Mestre. These Offices will proceed to refund according to timing and modalities duly communicated if necessary.
Concerts or Opera tickets are non-refundable

 

Children at Opera
Children under the age of 4 are not admitted into the auditorium.

The child has to be get in with the ticket.

 

Behavior at Theatre
The admission inside the Opera House is allowed starting from 45 minutes before the beginning of a performance. Access to the stalls is forbidden once the performance has started. In case of late arrival, any latecomer will be accompanied to his seat during the first intermission.

During the intermissions the restart of the performance will be announced by an acoustic signal, warning all spectators twice, respectively 10 and 5 minutes before the end of the intermission, so that they can return to their seats on time.

The Fenice Administration kindly reminds its customers and audience that they are supposed to have their tickets or subscription certificates always with them, as these titles must be promptly shown at any request of the Opera House staff, responsible for control.

Our customers and audience are kindly requested to occupy only their assigned seats. Out of respect for the musicians and for other customers and listeners, also considering that many performances are broadcasted live on the radio and on television, our audience is kindly requested to keep a respectful behavior and not to disturb the performance in any way.

It is forbidden to put coats, jacket as well as any other garment on the parapet railings, onto the seat backs, as well as on other seats occasionally empty. The Fenice Opera House provides a free cloakroom service.

The Fenice Administration declines any liability the loss or damage occurred to objects or personal belongings left unattended inside the Opera House. In case of loss of a personal belonging, our customer can contact the n.  041 786590 from Monday to Friday from 9.00 to 13.00.

It is forbidden to use mobile phones inside the Opera House, particularly inside the stalls, the boxes and generally at any of the spectators or listeners seats and position. We kindly request anyone wearing a smartwatch to deactivate or mute its acoustic signal as well.

It is forbidden to use any photographic equipment inside the Opera House whether with or without the flashlight. Moreover it is strictly forbidden to take any kind of recording, whether audio or video.
According to Law N. 584/1975 it is forbidden to smoke inside every area of the Opera House.

 

Miscellaneous
In order to allow everyone to follow the story, each Opera performance will be enacted with the assistance of the display of the English translation for the whole “libretto”.

The Theatre Administration, according to Legislative Decree 196/2003, guarantees the privacy of personal data and undertakes to limit their use exclusively for the communications relating to activities of the Fenice Opera House itself.

An hour before each performance representation, tickets still available will be offered on sale at a “last minute” price.

The purchase of each ticket as well as the subscriptions, entails the acceptance of all the rules and conditions specified above.

 

Shop
La Fenice Opera House Shop, located in the Foyer on the ground floor, offers a large assortment of CDs, DVDs, books about music, articles and gifts branded “Teatro La Fenice”, making it a unmissable shopping opportunity for opera lovers and not. The Shop is open daily from 9.30 am to 6.00 pm and during performances until the first intermission.

 

Contact Us
La Fenice Opera House Shop
Teatro La Fenice
Campo San Fantin 1965
30124 Venezia – IT
Phone: (+39) 041 5229804
E-mail: shop@festfenice.org

 

Cafeteria
The Fenice Cafeteria greets our visitors, customers and spectators in the beautiful Apollinean rooms and in the renovated spaces of the Foyer, becoming a pleasant meeting place where to taste a wide selection of products and have a drink. The cafeteria is open during visits and performances.

Opening Times: Tuesday-Sunday; from 10.00am – 4.00pm

Closed on Mondays The cafeteria in the Foyer is only open during the performances.

 

Guided tours
Tours will allow visitors to discover the secrets of the Opera House and its protagonists, while learning about its history from the origins to the present.

The Opera House can be visited everyday with an audio guide service or with an expert guide.

The Opera House is generally open for visits every day from 9.30am to 6pm, though variations in the schedule may occur for artistic or technical reasons.

Audioguide visit (in english, italian, french, german, spanish)
Guided tour visit (for at least 12 people – reservation needed)

 

Info or booking:
Fest Fenice Servizi Teatrali
Phone +39/(0)41 786672
Fax +39 (0)41 786677
E-mail: visite@festfenice.com

 

Private events
La Fenice Opera House organizes private or corporate events in its unique and prestigious spaces, that can host business conventions, congresses, conferences, private concerts, gala dinners. The Opera House provides exclusive and highly qualified services; each one can be designed and customized to meet different needs.

 

Info:
Phone: (+39) 041 786672
E-mail: info@festfenice.com
Website: www.festfenice.com/en

La Fenice use cookies for a better browsing experience